Good news! All Our Delivery Timings are Back to Normal. Now Offering FREE Delivery Worldwide.



FAQs

Confused? You're not alone, but we are here to help!

    GENERAL

  • Do you have any Retail Location?
  • We are an entirely online based store providing fast and travel-free shopping experience with warehouses and manufacturing firms all over the world.

  • What do I do if I received a defective order?
  • You can return your order back to the address mentioned on your order receipt that you received with your order. We will replace it with a new product of the same variant and ship directly to your doorstep.

  • What are the international taxes, duties, etc. that I have to pay?
  • All taxes, duties, shipping and all other charges are included in the product price. That means, you don't have to pay anything extra!

  • When will I receive my order?
  • Our average shipping time is 7-15 business days. Please note that due to COVID-19, our shipments might take another few days. Sorry of inconvenience.

    PAYMENT METHODS

  • What are the payment methods?
  • We use PayPal as our primary payment method to ensure safety and reliability for our customers as they pay for their products. This helps us run a risk-free transaction cycle, trusted by millions of PayPal customers worldwide.

  • Can I pay with a credit/debit card?
  • Yes, you can pay with a bank card through your PayPal account.

  • Why do you have to use PayPal?
  • Paypal is a transaction service that is used by millions of people across the world. PayPal allows us to keep a transaction history, make easy and quick payments in a risk-free way. It's a platform that allows you to record and access all your transactions across the world and through Klothe Shop.

  • What if I don't have a PayPal account?
  • There is no problem at all! After you checkout, our website will automatically create a PayPal account for you as you enter your details that will be protected under PayPal's privacy policy. No personal information will be recorded and you will be able to complete your purchase smoothly.



    DISCOUNT CODES

  • What is a discount code?
  • A discount code is a code that is applied during checkout for a discount on your bill. We keep giving away discount codes for our lovely customers like you, so keep visiting our website to stay updated!

  • How to use a discount code?
  • There is a discount code option on the checkout page when you are making a purchase where you can enter the code. The discount code will be applied to your total bill.


If you still have any questions, contact us here or email us at support@klothe.shop.
You can also contact us via live chat button on our website. All our agents will try their best to assist you.